What Type of Files Can I Send?
You can send any type of file; audio, video, documents, etc. You can mix and match files types within a package, each file is processed individually. All audio / video files watermarked automatically with an option to not watermark.
Is your technology available for integration with other services / API?
Yes, please contact us via. our contact form or at 818-444-4763 to speak with an integrations specialist to see how StudioCDN can help your business.
What is the MSI Multiple Download Browser Extension?
Recipients may download multiple files with a single click using the Media Science International MSI Download All extension for their respective browser.
Links to the Download All extension extension can be found below. We recommend using the Chrome or FireFox for smooth and seamless downloading.
Download All for Chrome: Download Here
Download All for FireFox: Download Here
My Recipient Cannot Download My Delivery, Only Stream. What Can I do?
There are currently 2 options for allowing recipients the ability to download following send.
In either instance StudioCDN will match the assets to what has previously been sent avoiding the need to re-upload client assets.
Please Note: StudioCDN desktop application users do not have the ability to Clone deliveries and should Create New Delivery a outlined in option 1.
See Also: What is the new Clone Feature? | Delivery Details: Clone
What is the Amazon SES Address Verification (AWS) Email I received?
StudioCDN runs on Amazon Web Service’s Simple Email Service or AWS SES.
For security purposes Amazon requires emails or domains to verify their email via. a link sent to your registered StudioCDN email address. This email will occasionally end up in your spam folder.
To authorize your account via. Amazon SES following authorization request and response from StudioCDN Support:
-Login to the email associated with your StudioCDN account.
-Locate an email from Amazon Web Services titled, “Amazon SES Verification.”
-Click the link inside to authorize and wait for the confirmation.
Recent Delivery Not Showing in the Packages List?
If the StudioCDN portal is not showing a sent package or is not updating with new additional info, please refresh the page.
If sent packages are still not show please contact StudioCDN support at Support@StudioCDN.com
What is Instant Upload / File Matching?
All files sent are stored in the system for many months. If you go to send the same file again, from anywhere in the world, the file will match to the one already available and will not need to be uploaded again, only matched. This matching is done using sophisticated hashing checks to ensure files are identical.
When you download watermarked files from StudioCDN, the system records the hash information. If you send this watermarked file to someone else it will match back to the original file first uploaded. This ensures that all watermarks are first generation (for best sound quality) and improves the performance of the system.
What is Allow Forward (Secure Forwarding)?
The Allow (Secure) Forwarding option allows correct watermarking and tracking of files as they are distributed, enabling this Content Setting allows recipients to forward received content from the parcel’s Landing Page, to a recipient of choosing, re-watermarked to the new recipient.
To forward a parcel the Secure Forward option must be enabled by the original sender during preparation, forwarded parcels carry the Content Settings as that of the original delivery and subject to settings modifications such as, Recall, Recall All, and Forwarding Off, by original sender.
What is Recall / Recall All?
RECALL FROM RECIPIENT
RECALL ALL
As a sender you have the option to prevent any / all recipients from accessing / downloading / streaming / Forwarding a parcel using the Recall / Recall All option in Delivery Details for all non-draft / scheduled deliveries. Clicking this option will revoke recipient(s) access, including forwarded recipients, and display a 410 Status Error – Page Not Available to the recipient if access is attempted.
Is There A File Size Limit?
You can send packages of any size to any number of recipients with an individual file size limit of 50GB supporting Blu-Ray images.
